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Please read all t&c's before confirming a hire, once payment has been made, all of the following apply if needed xx

Terms and Conditions

  • If the dress is not returned in initial condition (i.e. stains, marks, tears) you must cover the damage costs 

  • Dresses must be returned by the date provided - one day after your event

  • Receiving a dress by postal without trying on at your own risk -  we are not responsible for dresses not fitting unfortunately 

  • No refunds or price alterations can be made to gown hires before or after payment has been made, we offer extensive length of try on's for clients to assess the fit and quality of a gown. If you are not happy with the gown quality, a price adjustment can not be made, please simply do not hire 

  • We do not take responsibility for dresses damaged or lost in the mail

  • Please note there are some small imperfections of certain gowns which is due to each dress being worn multiple times, as they are hire gowns, being rented for a fraction of the RRP cost, they will not be perfect. If you wish for photos of the gown condition to be provided, please send us a DM

  • A $100 for all orders, will be required to hire and will be refundable when the dress is returned with no damages

  • A dress hire is not confirmed until the full hire price of the dress and the bond payment has been received

  • All hires now require a form of ID to prevent stolen dresses ect, a hire can not be booked without ID supplied

  • Please do not put any form of boob tape, double sided tape or make any alterations to any gowns as this can cause blemish and fabric damage, if returned and we see evidence of boob tape ect, a $10 fee will be issued from the bond

  • Please do not spray perfume, deoderant or other liquids directly onto the garments, this can not only leave water stains, but also a lingering smell. If upon return a gown has a strong perfume smell, a dry cleaning fee will be issued. To avoid the gowns being damaged from perfume, please spray directly onto the skin instead of the fabric of the gown

  • By sending photos wearing our garments or tagging us in photos, you are agreeing for these to be used by us on our instagram, website and tik tok or other various promotional activity regarding our business

Hire Process with M.I.A Rentals

     Pick Up's

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  • Pick up’s are arranged according to availability, these are usually 1 day before your event  

  • All garments are to be picked up on the correct date and time arranged - please message if you need to arrange a new time and we will plan accordingly

  • Pickups are collected from the parcel box at the address provided after the hire is confirmed and paid for

  • All garments are to be picked up from our address in Highett VIC between the hours of 10am - 8pm 

  • Our hire period is a max of 3 days, extended hire periods can be arranged subject to availability, each extra day costs $10, this must be arranged before the dress is collected, if not, this will be treated as a late fee

  • The pickup time and date will be confirmed once payment has been sent via instagram

     Drop Off's/Returning your Garment​

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  • All garments are to be dropped of to our address in Highett VIC between the hours of 8am - 8pm on the date of discussed return, please drop off in the parcel box

  • Our gowns are professionally dry cleaned if required, please do not wash dresses yourself - return without washing

  • If upon returning, the dress has visible marks or damages a repair fee will be discussed and we will be in touch

  • If the damages are too large to repair the dress must be replaced for the full RRP price

  • If dresses are returned late, a $30 fee for every day late will be charged no matter the circumstances, this increased fee is to avoid dresses being returned late, as this is unfair on future customers

  • All gowns require a bond of $100, this will be returned either within 24 hours of drop off, if the gown is in a great condition

  • However, if marks or stains are present on the garment upon return, photos of these will be sent to the client and the bond will be held onto until collected from the dry cleaners. Please note this can take up to 5 days - 1 week

     Cancellations​

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  • We do not offer refunds under any circumstance, if you wish to cancel your hire, a store credit will be issued and is valid for 1 year from your original hire date

  • A cancellation fee of 20% of the hire price will be charged if a dress hire is cancelled 7 days before the rental date

  • We do not offer store credit for change of mind or a hire piece not fitting however there is an opportunity to swap for a different garment subject to availability, if you are swapping to a cheaper garment the original hire price still stands and if you swap to a more expensive hire dress you must pay the difference

  • Cancelations can not be made under any circumstance once the gown has been picked up or shipped to the client

  • If a hire is cancelled due to reasons you can not control, ie. event was cancelled or fallen ill, the hire bond will be returned, however store credit will be issued for the hire price which is valid for 1 year

     Try On Terms and Conditions​

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  • Try on's are not confirmed until the $10 try on fee has been paid, this means the try on appointment can be booked by others 

  • If a try on fee has not been paid 24 hours after the confirmation message has been sent, the appointment will be available for other customers to book

  • This is to stop people cancelling last minute with no cancellation fee 

  • If you do not see the confirmation message, or forget to pay within 24 hours, we are not held liable if a booking is filled up

  • No appointment slots are reserved/booked until all information is received regarding dresses you would like to try on, the date of hire and the appointment you would like to book. We recommend sending all this info in your first message to us so that the appointment can be booked promptly before others book your desired slot

  • We are not held liable if you reach out regarding booking certain slot, and in the meantime of your response another client books in first, all appointments are first come first serve 

  • Booking a try on does not guarantee that the garments are reserved for your hire date, other clients can still book the garment for the same date 

  • If a dress becomes unavailable after a try on appointment has been booked, due to another client hiring, a new appointment time can be booked or the try on fee be refunded if chosen

  • Appointment fees can be refunded up until 72 hours/3 days before the appointment day, once less than 72 hours the fee can no longer be refunded, however the appointment can be cancelled

  • If you do not wish to attend your try on anymore, please let us know as a courtesy, even if this is within the 3 days, as another client may want to book a last minute appointment

  • We understand plans change, and if you would like to reschedule, this can be done up to 3 days in advance, once the appointment is within 3 days rescheduling is not permitted as it is harder to fill the empty slot  

  • Each client can reschedule their appointment one time, and use the deposit of the first appointment, however after rescheduling once, and you would like to reschedule again, a new deposit will need to be made

  • Please note if you cancel your appointment within 3 days and do not wish to make a new one at that time, the original deposit fee does not stay valid for a future booking

  • You are welcome to bring up to two friends/family with you to your appointment, if they wish to try on they must also pay the fee

  • Dresses are inspected after every appointment, if any damages occur during a try on, they are to be paid by the customer

  • If you are running late to an appointment, please let us know in advance, the appointment will not be able to be extended due to back to back bookings, so please arrive on time

© 2023 by M.I.A Rentals. All Rights Reserved.

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