Terms & Conditions | M.I.A Rentals

Please read all t&c's before confirming a hire, once payment has been made, all of the following apply if needed xx

Terms and Conditions

If the dress is not returned in initial condition (i.e. stains, marks, tears) you must cover the damage costs
Dresses must be returned by the date provided - one day after your event
Receiving a dress by postal without trying on at your own risk - we are not responsible for dresses not fitting unfortunately
We do not take responsibility for dresses damaged or lost in the mail
A $50 bond, $100 for shipping orders, will be required to hire dresses and will be returned when the dress is returned with no damages
A dress hire is not confirmed until the full hire price of the dress and the bond payment has been received

Hire Process with M.I.A Rentals

Pick Up's

Pick up’s are arranged according to availability, these are usually 1-2 days before your event
All garments are to be picked up on the correct date and time arranged - please message if you need to arrange a new time and we will plan accordingly
Pickups are collected from the mail box at the address provided after the hire is confirmed and paid for
All garments are to be picked up from our address in Highett VIC between the hours of 9am - 8pm
Our hire period is a max of 3 nights/4 days, extended hire periods can be arranged subject to availability, each extra day costs $10
The pickup time and date will be confirmed a week before via instagram

Drop Off's/Returning your Garment

All garments are to be dropped of to our address in Highett VIC between the hours of 8am - 8pm on the date of discussed return, please drop off in the mail box
Please do not wash dresses yourself - return without washing
If upon returning, the dress has visible marks or damages a repair fee will be discussed and we will be in touch
If the damages are too large to repair the dress must be replaced for the full RRP price
If dresses are returned late, a $15 fee for every day late will be charged no matter the circumstances

Cancellations

We do not offer refunds under any circumstance, if you wish to cancel your hire, a store credit will be issued and is valid for 1 year from your original hire date
A cancellation fee of 20% of the hire price will be charged if a dress hire is cancelled 7 days before the rental date
We do not offer store credit for change of mind or a hire piece not fitting however there is an opportunity to swap for a different garment subject to availability, if you are swapping to a cheaper garment the original hire price still stands and if you swap to a more expensive hire dress you must pay the difference
If a hire is cancelled due to reasons you can not control, ie. event was cancelled or fallen ill, the hire bond will be returned, however store credit will be issued for the cleaning fee and hire price which is valid for 1 year

Try On Terms and Conditions

Try on's are not confirmed until the $10 try on fee has been paid, this means the try on appointment can be booked by others
If a try on fee has not been paid 24 hours after the confirmation message has been sent, the appointment will be available for other customers to book
This is to stop people cancelling last minute with no cancellation fee
If you do not see the confirmation message, or forget to pay within 24 hours, we are not held liable if a booking is filled up
Booking a try on does not guarantee that the garments are reserved for your hire date, other clients can still book the garment for the same date
If a dress becomes unavailable after a try on appointment has been booked, due to another client hiring, a new appointment time can be booked or the try on fee be refunded if chosen
Appointment fees can be refunded up until 72 hours/3 days before the appointment day, once less than 72 hours the fee can no longer be refunded, however the appointment can be cancelled

Consignment Hire Terms and Conditions

Make money from your past formal dresses that are lying around at home by doing nothing!

By signing up to this program you are agreeing to the following

Each rental of your gown, we will pay you 30% of the hire price, the hire price will be based on the original purchased price and condition
Upon your gown being accepted into our program, you must provide your bank details - BSB, account number and name to transfer these funds seamlessly into your account each hire
If your gown is damaged, the customer will be liable for these damages, there is a risk the customer may not pay this price, however a secure bond is in place to avoid this happening
You will not be required to pay for dry cleaning or transport your garment to dry cleaning, we will look after this
The garment will be stored at our home location, unless hired
You are welcome to discontinue from being part of this program, however if you decide to do this and someone has hired in the future, the garment can not be returned to you until the last booked hire is completed, when you decide to remove your garment from this program, we will not allow anymore people to book in the future
By signing up to this program you authorise your garment to be posted in the mail, to all Australian states
All t&c's on our website will apply to the hires of your garment
If you would like to wear your garment you are welcome to block off certain dates that your gown is unavailable to hire, if cleaning is required during yourself wearing the garment, this must be covered by you
If you would like to sign up for this and have your dresses hired, please email the name of the garment, the brand, size, retail price purchased, the year of purchase and a couple photos to show the condition. Please highlight if there are any flaws and we will assess these
Email: miaa.rentalss@gmail.com
Please note a valid ID must be sent through to confirm the consignment gowns under your name, this is to avoid scams